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💬 Live Chat Available Now • 📚 100+ Help Articles • 🎥 Video Tutorials • ⚡ 2-Minute Average Response Time
Most Common Questions
(Solve your issue in 60 seconds or less)
How do I create my first asset?
1. Complete brand setup (5 min)
2. Choose asset type (logo, social post, etc.)
3. Describe what you want
4. Generate & download
How do I cancel my subscription?
Settings → Billing → Cancel Subscription
You'll keep access until your billing period ends
No cancellation fees. Ever.
Why isn't my asset generating?
✓ Check your credit balance (top right)
✓ Complete brand setup first
✓ Try simplifying your prompt
✓ Refresh the page
What file formats do you provide?
PNG, JPG, PDF, SVG - all included
Web-optimized (72dpi, RGB)
Print-ready (300dpi, CMYK)
Transparent backgrounds when applicable
Can I use these assets commercially?
Yes! Full commercial rights included.
Use for your business, client projects, merchandise
No attribution required
Keep assets forever, even after canceling
How do credits work?
Social media posts: 1-2 credits
Logo variations: 3 credits
Business materials: 1-5 credits
Credits never expire
Get Started in Minutes
Get up and running with PolyBrand in just 4 simple steps
Complete Brand DNA Setup
Take our 5-minute wizard to define your brand personality, colors, and voice
5 minutesChoose Your First Asset
Start with a logo, social media post, or business card
2 minutesDescribe What You Need
Simply tell our AI what you want to create
1 minuteDownload & Use
Get your professional assets in multiple formats
2-5 minutesGet Support
Choose the support option that works best for you
Help Center
Browse our comprehensive knowledge base
Video Tutorials
Watch step-by-step guides and tips
Live Chat
Get instant help from our support team
Email Support
Send us a detailed message
Popular Articles
Most helpful articles to get you started
How to Create Your Brand Logo
Setting Up Your Brand DNA
Creating Social Media Posts
Business Card Design Tips
Frequently Asked Questions
Find answers to the most common questions
Getting Started
Features & Usage
Billing & Plans
Technical Support
Got Your Answers? Time to Build.
You now know how PolyBrand works. See it in action:
💡 TIP: 90% of questions are answered faster by just trying it. Start free, create an asset, see if you love it.
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